Privacy Policy

As a general rule, companies’ privacy rules are usually drafted by lawyers for lawyers. Regardless, at Elyetu Suppliers [hereinafter referred to as “our company”], customer privacy is amongst our major priorities. We take great care to protect your personal information as you continue shopping or interacting on our online and or local store.

The FULL Elyetu Privacy Policy lays out how we gather and protect our customers’ information. We hope you find this summary clear and transparent per the Kenyan Constitution Article 31 and Kenya Information and Communications [consumer protection] Regulations Sect. 15.

Therefore;

 

The Data We Collect About You

  • We only collect the “personally identifiable information” that can be reasonably linked to your actual being [that identifies real name] and your delivery point. You only require to provide it when ordering via our digital property, i.e. website. Some of the information, like Physical and Email Address, may be unnecessary when transacting at our local store.
  • We may store the information you provide to meet your expectations and provide a great experience when shopping or interacting with us next time. That’s fulfilling a purchase or additional service.

Due to the rise of fraudsters, hackers, amongst other criminals, we only use the information we collect to protect our customers.

  • As for disclosure [or Sharing], we have never disclosed information on our customers to outsiders other than our business partners. The partners in this case are primarily/ ONLY our delivery members.
  • Finally, we have put in place the appropriate security measures that prevent leaking or unauthorized access to your personal data. One of the ways we have ensured this is the use of secured browsing certificates [HTTPS]. So, even your name and addresses sent to our site are kept private. We don’t support Credit Cards at the moment.

 

Highlights Of How We Use The Information We Collect

  • Identify and registering you on our digital property
  • Fulfilling your orders. That’s processing and delivering
  • When conducting research and analysis [Survey]
  • Engaging in internal relations, i.e. direct messages or comments
  • During marketing and advertising practices [promotions/ special offers]
  • When detecting fraud

For Any Questions or Further details on how we handle your information

Reach us at…

Call: (254) 0758743577

Whatsapp: (254) 0758743577

Email: info@Elyetu.co.ke

Email 2: elyetuelectronics@gmail.com

 

Terms and Conditions (continuation)

Return & Exchange Policy

Goods sold are not refundable or returnable unless the return is a result of a defective product and within the stated Warranty Period.

**Special Notices**

We don’t accept return or exchange if

  • The customer has changed his/ her mind on the purchased product
  • The watches belts have new holes punched in
  • We confirm the product’s unique ID number doesn’t match with our inventory

**Also, please note the return shipping fees to and from our store are applicable

 

 

Warranty Support

At Elyetu, we trust every product that we deliver as we source directly from the manufacturer. For that, we provide every electronic gadget with a Warranty for a limited period and under specific conditions.

Small accessories like memory cards, flash drives, can have between 6-8 months limited warranty cover.

Larger or High-end items like laptops, phones, speakers smartwatches, fitness fitbands, and TV Box have up to One-year Warranty.

Even so, every Warranty is only:

  • Valid for the actual buyer
  • Applicable to the buyer with the warranty card and or shop warranty card
  • Covers on only the defects or spontaneous failures [under normal conditions]

 

Please note, we will consider your Warranty void if:

  • You have no proof of the product’s warranty card
  • You have filled the warranty card incorrectly or instances of forgery or modifications
  • The product damage shows evidence of abuse or negligence
  • The product has damages caused by natural disasters like storm, fire, or traffic accidents
  • The products show damages from improper repairs or adjustments made elsewhere
  • The team comes with external damages, including cracks, excessive scratches, or missing parts.